Well apparently UPS is now trying to discredit the way it was packaged. I am about 90% sure after the conversation with the UPS adjuster today that I will have to sue UPS.
They did find it. The problem that I have is this. The original claim was $500. They took it to their facility. Then lost it for over 12 days. It then surfaced after they decided to ship it back to me.
The other problem that I see is that the original damage if it wasn't going to be covered would have only been $500. By them opening the package, inspecting it, and then putting it back however they felt. Then shipping it back to me instead of returning it to the Kenne Bell, I believe they are negligent for the non-repairable damage it occured leaving their facility and being returned to me.
I mean seriously, look at this box...
Is that the box you shipped it in originally?
But what sense does it make that they had possession of the box to inspect it. A decision should have been made at their facility in Cali. If that decision was that the packaging was not correct then I should have been notified. To which I could have elected to have it returned to kenne bell.
It makes no sense to have ship an item back across the country that may have been identified as incorrect packaging.
UPS elected to do that on their own and should be liable.
Basically, my point is this...packaging goes out the window when it's been stacked on, knocked over, bumped into by forklifts etc. 20 times along its trip...these companies need to stop trying to place blame on something the cUstomer did wrong, and take responsibility for THEIR doings. Albeit, there are several times when the shipper is totally at fault...6k lb piece of machinery on a wooden pallet rated at 1/3 that weight etc. Sorry to hear about your issues, and I hope you get them resolved quickly, and painlessly as possible.